Store Policies


 **Hemp Pads**

Unfortunately hemp period pads cannot be shipped outside of Canada at this time. If you have purchased a hemp pad through this website and your mailing address is not in Canada your order will be refunded.

In the U.S. cloth menstrual pads are classified as a medical device by the FDA and require licensing and testing in order to be made and sold. Lunar Rogue is a small one-person company and cannot undertake the huge cost of going through the licensing process, nor can I risk being fined thousands of dollars by the FDA when the illegal item is flagged at border customs.

There are a number of online groups and petitions trying to get this changed. I encourage you to search them out.

If you have any further information, or have found that the classification has been changed please let me know. I would absolutely love to send these beautiful plant dyed, organic hemp pads all around the world.

*Lunar Rogue cloth menstrual pads are not illegal in Canada. The classification is not the same as in the U.S.

Shipping

Processing time
Ready made items ship 5-10 days after purchase.

Custom orders can take take up to 6 weeks to be made and be shipped.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Lunar Rogue is not responsible for delays due to customs or mail service.

All orders are shipped with Canada Post regular mail. Lunar Rogue will not be held accountable for items lost in transit. If you would like to pay extra for traceable shipping please add a note to your order and it can be arranged.

 

Returns and exchanges

The following items can not be returned or exchanged:
• Custom or personalized orders
• Intimate items (for health/hygiene reasons) such as underwear, bras, pads and hankies
• Items on sale

 

Conditions of return

I gladly accept returns and exchanges within 14 days of delivery.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Privacy policy

Lunar Rogue will never sell your information or use it for anything other than to contact you about your order. If you have signed up for our mailing list we may send out a newsletter from time to time. You may opt out of receiving these newsletters at any time.